Page: https://closedwonlabs.com/prove/ · Markdown twin for agents · updated 2026-10-18 # Prove From quarterly check-ins to early warnings. - [Ask about Prove](mailto:hello@closedwonlabs.com?subject=Closed%20Won%20Labs%3A%20Prove) - [All six areas](https://closedwonlabs.com/#areas) ## What stays with your people The relationship. A person runs it and has the hard conversations. ## What is changing, in two directions 1. **Agents coming in.** A customer's assistant can total up what they got from you, and compare the alternatives, at any moment. 2. **Your work moving to agents.** Agents watch how each customer is doing every day and flag who is stuck, early. ## The problems we see Each one with what you keep, and the questions buyers ask on the way to fixing it, answered. ### We learn a customer is unhappy at renewal. Your work moving to agents. What you keep: The account owner's relationship. - **Our customers seem fine. How would we know if they were not?** Often you would not, until the renewal call. The signs were there for months: usage falling, questions stopping, a champion leaving. - **What should we watch between reviews?** A short list for each customer. Are they using it? Did the people change? Are they asking for help? Did the result they bought show up? Agents watch daily. A person calls when something moves. - **We are small. Is this only for companies with a success team?** It suits a small team best. Nobody there has time to check every account by hand. ### Onboarding is the same for everyone. Your work moving to agents. What you keep: The personal welcome. - **Every new customer gets the same welcome. Is that a problem?** Customers start in different places. The ones who miss a first result are the ones who leave, and a fixed sequence cannot see who is behind. - **How do we adapt without building ten versions?** Name the first result that matters. Watch who has reached it. Let the next step depend on that. The welcome stays personal and the tracking runs by itself. - **How early is early?** Agree it with the customer at the start. The date they expect a result is the date to measure against. ### We cannot show a customer what they got. Agents coming in. What you keep: The good work itself. - **Our customers know we do good work. Why put it in numbers?** The person who knows may not be the person who renews. Whoever decides will ask for the evidence, and may ask an assistant to gather it. - **What belongs in a value report?** What they bought it for, what happened and what it was worth, in their terms and their numbers. It is assembled from records you already keep. - **Who has time to write these?** Nobody should write them. They are assembled from the data and checked by the account owner. ### Their assistant can compare us with others at any time. Agents coming in. What you keep: The relationship. It is the part no comparison can copy. - **Switching suppliers is a lot of work. Does that not protect us?** The research part of switching used to take weeks. An assistant can compare the alternatives in an afternoon, so that protection is thinning. - **What keeps a customer when comparing costs nothing?** Value they can see in their own numbers, and a person they trust. Both are in your hands. - **Is this happening yet?** The tools exist, and buyers already use them to choose a supplier in the first place. Planning for the same at renewal is prudent. ## What is in Prove - Onboarding - Success dashboards - ROI reporting - Usage signals Each area can be bought three ways: we set it up once, we run it for you every month, or agents keep watch and each month you hear what changed and what to do next. Most start with [the two-week assessment](https://closedwonlabs.com/assessment/). ## The free check for Prove You answer eight questions about a customer's first ninety days. You see the signals you are missing, and the three to start watching. It is being built. Until it is ready, send me a line about Prove and I will answer it myself. - [Ask about Prove](mailto:hello@closedwonlabs.com?subject=Closed%20Won%20Labs%3A%20Prove) Next area: [Grow](https://closedwonlabs.com/grow/) · [All six areas](https://closedwonlabs.com/#areas)